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Geberit India

Important safety information!

Geberit AquaClean 8000 plus / Balena 8000

Danger of fire when using the nozzle cleaner for Geberit AquaClean 8000plus / Balena 8000 produced before March 2014!

Despite the greatest of care directed towards the development and manufacture of high-quality products, it has unfortunately come to our attention that the use of the present nozzle cleaner could result in leakage on the device and ultimately cause damage that could, in the unlikely but nonetheless worst-case scenario, lead to the outbreak of a fire.

A hazard of this type exists only if the following two points both apply:

• Utilisation of the Geberit nozzle cleaner

AND

• Geberit AquaClean 8000plus or Balena 8000 with a production date prior to March 2014 (later devices which thus do not represent a danger can be recognised by a serial number glued to the inside of the flap; see following graphic).

Should you possess one of the devices named that was produced before March 2014 and should you be using the nozzle cleaner at the same time, then we kindly request that you implement the following measures without fail:

If you have not received a letter from Geberit, please contact us at the following phone number: +91 9686115812

1. Switch the device off in accordance with the following graphic.

2. Switch this device on only during utilisation and then back off again after utilisation. Hazard-free operation is thus possible, even if there are residual quantities of nozzle cleaner in the tank.

3. Should you notice signs of dripping on the floor, please leave the device completely switched off and contact Toll-Free Geberit Customer Service at 1800 102 4323

4. Any bottles with nozzle cleaner that may still be on hand should no longer be used. No nozzle cleaner should be refilled, even if the red indicator light lights up. Even if the nozzle cleaner is not used, cleaning with fresh water after each use continues to be ensured. We shall send you a new nozzle cleaner as soon as one becomes available.

Our Customer Service will contact all known owners of devices which represent a potential risk by telephone to discuss subsequent procedures, particularly as to whether components may possibly need to be replaced – if you have not yet received a letter, then we have no contact information and must therefore rely on you contacting us. Compliance with the above-listed rules will however definitively eliminate the possibility of hazard in the meantime.

If you are a distributor of the nozzle cleaner from Geberit (wholesaler or plumber), we kindly request that you implement the following measures without fail:

If you have not received a letter from Geberit, please contact us at the following phone number: +91 9686115812

1. Remove existing stocks from the product range.

2. We shall coordinate with you further procedures to be implemented. If you have received a letter from Geberit, all additional information can be found in the correspondence.

We sincerely apologise to all of our customers and partners for all inconveniences arising in connection with this matter.